Useful Resources
National
Crisis Lines
Kids Helpline (1800 551 800) website
Lifeline (13 11 14) website
Suicide Call Back Service (1300 659 467) website
1800 Respect – sexual assault and family violence support and advice (1800 737 732) website
Elder Abuse
Disability Abuse and Neglect
National Disability Abuse and Neglect Hotline (1800 880 052) website
Government
Human Rights Equal Opportunity Commission (1300 656 419) website
Royal Commission
Royal Commission into Institutional Responses to Child Sexual Abuse
websiteEnquiries: Attorney-General’s Department (02 6141 6666)
websiteComplaints: Department of the Prime Minister and Cabinet (02 6271 5111)
website
Redress Scheme
The National Redress Scheme for people who have experienced institutional sexual abuse launched on 1 July 2018. It will run for 10 years and people can apply any time up until 30 June 2027.
1800 737 377 Monday to Friday, 8am to 5pm (local time), excluding public holidays
website
People can apply online or via a paper application. The online application can be accessed through myGov. If you don’t already have an account, you can create one. The paper application can be accessed by:
downloading it from the website
calling 1800 737 377 and getting a form sent in the mail; or
asking a support service for one (click for full list of Redress Scheme Support Services website)
Sexual assault services
Sexual Assault and Domestic Violence National Help Line (1800 Respect [1800 737 732]) website
Survivors and Mates Support Network (SAMSN) www.samsn.org.au
Support lines and services
Beyond Blue – support for anxiety and depression (1300 224 636) website
Blue Knot Foundation – counseling and support for survivors (1300 657 380) website
Bravehearts Inc – counseling and support for survivors, child protection advocacy (1800 272 931) website
Care Leavers Australasia Network (CLAN) – support and advocacy for Forgotten Australians (1800 008 774) website
Child Migrants Trust – social work services for former Child Migrants, including counseling and support for family reunions (1800 040 509) website
Child Wise – trauma-informed telephone and online counseling for childhood abuse (1800 991 099) website
Children and Young People with Disability Australia (1800 222 660) website
Headspace – support for young people experiencing mental health issues (1800 650 890) website
Healing Foundation – service to help build up the capacity of Indigenous organizations and support the development of the Link Up network website
In Good Faith Foundation – advocacy, casework, referral and support to aid recovery for victims, their families and communities responding to clergy, religious and lay abuse (03 9326 1190) website
Mensline Australia (1300 789 978) website
On the Line Australia – national telephone and online support, information and referral for men with family and relationship concerns (1300 789 978) website
People with Disability Australia – national telephone line to provide information and referrals to people with disabilities (1800 422 015 [TTY: 1800 422 016]) website
Rape and Domestic Violence Services Australia – 24/7 telephone and online crisis counseling service for anyone in Australia who has experienced or is at risk of sexual assault (1800 211 028) website
13YARN – Lifeline’s dedicated First Nations support (139276) website
Victoria
Emergency
Call 000 if a child or vulnerable adult is in imminent danger
Child Protection
Child Protection Victoria (DHHS) website
Eastern (1300 360 391)
Northern (1300 664 977)
Southern (1300 655 795)
Western (1800 075 599)
Western Metro Only (1300 664 977)
After hours (13 12 78)
Disability Abuse and Neglect
Disability Services Commissioner (1800 677 342) website
Elder Abuse
Aged Care Complaints Commission (1800 550 552) website
Mandatory reporting to child protection in Victoria
Mental Health
Health Complaints Commission (1800 246 054) website
Police Contact
Local Sexual Offences and Child Abuse Investigation Team (SOCIT) locations and phone numbers website
Sexual Assault Services
Sexual Assault Crisis Line website
Crisis Line: 1800 806 292
Administration: 03 9344 2725 / 03 9344 2744
Fax: 03 9344 2726
Email: ahcasa@thewomens.org.au
CASA Forum – Lists Victorian Centers Against Sexual Assault website
Bravehearts Victoria (1800 272 831) website
Shepparton Education Team
Ph: 03 5831 2797
Fax: 03 5831 1996
Support Services
Drummond Street Services – support and recovery for individuals, families, couples, young people and children (03 9663 6733) website
Open Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 779 379) website
Link Up Victoria – counseling, healing and culturally appropriate support for Indigenous Australians (1800 687 662) website
Relationships Australia Vic – family, relationship and specialist counseling services (1800 052 674 or 1300 364 277) website
Domestic Violence Resource Centre Victoria – A state-wide resource centre working to prevent and respond to family violence, with a particular focus on men’s violence against women in intimate relationships. ( 8346 5200 Mon – Fri 9am – 5pm) website
Safe Steps – Family Violence Response Centre (1800 015 188) website
New South Wales
Emergency
Call 000 if a child or vulnerable adult is in imminent danger
Child Protection
Department of Family and Community Services NSW (24 hours – 13 21 11) website
Elder Abuse
Elder Abuse Helpline (1800 628 221) website
Mental Health
Mental Health Commission (1300 884 563) website
Police Contact
NSW Police Sexual Assault Reporting Options (SARO) website
Sexual Assault Services
NSW Rape Crisis Centre (02 9819 6565) or outside Sydney (1800 424 017) website
Domestic Violence Line, Department of Community Services (24 hours) (1800 656 463)
Bravehearts NSW (02 9810 5898) website
Support Services
Interrelate Family Centers – counseling services across metropolitan, regional and rural NSW (1300 473 528) website
Link Up NSW – counseling, healing and culturally appropriate support for Indigenous Australians (1800 624 332) website
Relationships Australia NSW – family, relationship and specialist counseling services (1800 052 674) or (1300 364 277) website
The Women’s Cottage – community based support and resource center, run by women, for women and children (02 4578 4190) website
Wattle Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 161 109) website
Queensland
Emergency
Call 000 if a child or vulnerable adult is in imminent danger
Child Protection
Department of Communities, Child Safety and Disability Services (1800 811 810) or after hours (1800 177 135) website
Elder Abuse
Elder Abuse Prevention Hotline (1300 651 192) website
Mental Health
Mental Health Commission (1300 855 945) website
Police Contact
Sexual Assault Services
Brisbane Rape and Incest Survivors Support Center (07 3391 0004) website
Bravehearts (1800 Brave 1 / 1800 272 831) website
Sexual Assault Help Line (1800 010 120) website
Support Services
Centre Against Sexual Violence – sexual assault support, education and information for Logan Beenleigh and Beaudesert (07 3808 3299) website
Link Up Queensland – counseling, healing and culturally appropriate support for Indigenous Australians (1800 200 855) website
Living Well – counseling and support services (07 3028 4648) website
Lotus Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 161 109) website
Relationships Australia Qld – family, relationship and specialist counseling services (1800 552 127) or (1300 364 277) website
South Australia
Emergency
Call 000 if a child or vulnerable adult is in imminent danger
Child Protection
Department of Child Protection Child Abuse Report Line (13 14 78) website
Elder Abuse
Aged Rights Advocacy Service Alliance for the Prevention of Elder Abuse (1800 441 169) website
Mental Health
Health and Community Services Complaints Commissioner (1800 232 007) website
Police Contact
SA Police Sexual Crime Investigations (business hours only – 08 8172 5555) website
Sexual Assault Services
Yarrow Place Rape and Sexual Assault Service Freecall (1800 817 421) website
Ph: 08 8226 8777
After hours and emergency: 08 8226 8787
Support Services
Elm Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 161 109) website
Nunkuwarrin Yunti of SA Inc – counseling, healing and culturally appropriate support for Indigenous Australians (08 8406 1600) website
Relationships Australia SA – family, relationship and specialist counseling services (1800 182 325) or (1300 364 277) website
Victim Support Service Inc – support to adult victims of crime, witnesses, their family and friends across South Australia (1800 842 846) website
Western Australia
Emergency
Call 000 if a child or vulnerable adult is in imminent danger
Child Protection
Department of Communities, Child Protection and Family Support (08 9223 1111) or (1800 199 008) website
Elder Abuse
Advocare Inc (Perth – 1300 724 679) or (Rural – 1800 655 566) website
Mental Health
Mental Health Commission WA (Metro – 1300 555 788) or (Rural – 1800 676 822) website
Police Contact
WA Police Sexual Assault Squad (08 9428 1600) website
Sexual Assault Services
Sexual Assault Resource Center (SARC) website
24 hour Crisis Line: 08 9340 1828 Country areas (free call): 1800 199 888 Office Ph: 08 9340 1820 Fax: 08 9381 5426
Waratah Support Center (Bunbury) website
Freecall: 1800 017 303 Ph: 08 9791 2884 Fax: 08 9721 3102
Support Services
Anglicare WA – supports individuals, families and their communities to cope with the challenges of life by building their resilience and capacity (08 9263 2000) website
Kimberley Stolen Generation Aboriginal Corporation – counseling, healing and culturally appropriate support for Indigenous Australians (1800 830 338) website
Relationships Australia WA – family, relationship and specialist counseling services (08 6164 0255) website
Tuart Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 619 795) website
Yorgum Aboriginal Corporation – counseling, healing and culturally appropriate support for Indigenous Australians (1800 469 371) website
Tasmania
Emergency
Call 000 if a child or vulnerable adult is in imminent danger
Child Protection
Children and Youth Services (24 hours – 1300 737 639) website
Elder Abuse
Elder Abuse Helpline (1800 441 169) website
Mental Health
Mental Health Services Helpline (1800 332 388) website
Police Contact
Tasmania Police Contact website
Sexual Assault Services
Laurel House Launceston website
Ph: 03 6334 2470 After hours: 1800 697 877
Lauren House North West website
Ph: 03 6431 9711 After hours: 1800 697 877
Support Services
Relationships Australia Tas – family, relationship and specialist counseling services (1300 364 277) website
Sexual Assault Support Service Inc – support and information services to survivors of sexual assault (03 6231 1811) website
Australian Capital Territory
Emergency
Call 000 if a child or vulnerable adult is in imminent danger
Child Protection
Child and Youth Protection Services ACT (24 hours – 1300 556 729) website
Police Contact
Australian Federal Police website
Sexual Assault Services
Canberra Sexual Health Center (02 6244 2184) website
Service Assisting Male Survivors of Sexual Assault (SAMSSA (02 6287 3935) website
Canberra Rape Crisis Center website
Crisis Line: 02 6247 2525 Ph: 02 6237 8071 Fax: 02 6247 2536
Email: crcc@rapecrisis.org.au
Support Services
Canberra Rape Crisis Center – free counseling and support for all survivors of sexual assault, male and female, and their families/supporters, along with information, advocacy, referral and education (02 6247 2525) website
Link Up NSW – counseling, healing and culturally appropriate support for Indigneous Australians (1800 624 332) website
Relationships Australia ACT – family, relationship and specialist counseling services (1300 364 277) website
Wattle Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 161 109) website
Northern Territory
Emergency
Call 000 if a child or vulnerable adult is in imminent danger
Child Protection
Territory Families Child Protection Hotline (24 hours – 1800 700 250) website
Police Contact
NT Police Sex Crimes Division (08 8922 3617) website
Mental Health
Mental Health Line (1800 682 288) website
Sexual Assault Services
Sexual Assault Referral Services (SARC) website
Alice Springs: 08 8955 4500
Darwin: 08 8922 6472
Katherine: 08 8973 8524
Tennant Creek: 08 8962 4100